Hospitality Team Member
3 weeks ago
**Job Title:** Customer Service Representative
**Location:** Marriott North Charleston
We are seeking a customer-focused and highly motivated Customer Service Representative to join our team at Marriott North Charleston. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is memorable.
**Job Description:
Key Responsibilities:- Guest Registration: Promptly complete registration process, input and retrieve information from computer, confirm pertinent information, and select guest room based on guest needs/request.
- Cash Handling: Verify and imprint credit cards for authorization, handle cash, make change, and balance assigned cash bank.
- Telephone Etiquette: Answer the telephone using a positive and pleasant tone of voice, following established verbiage.
- Problem Resolution: Listen to and promptly act to resolve guest problems and complaints, authorizing revenue allowances as necessary.
**Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Able to work flexible hours, including evenings, weekends, and holidays
- Basic computer skills and ability to operate front office systems
**Benefits:
- Competitive salary: $45,000 - $55,000 per year
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
**Estimated Salary:** $50,500 per year
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