Banking Service Excellence Specialist

5 days ago


Irving, Texas, United States Hilltop Holdings Full time

**Job Summary:**

As a Customer Solution Center Agent with PlainsCapital Bank, you will play a critical role in delivering exceptional customer experiences through responsive and knowledgeable service. This position requires a customer-focused individual with strong communication skills, technical proficiency, and problem-solving abilities.

Your primary responsibilities will include:

  • Responding to customer inquiries via phone, email, or chat, providing accurate and timely information about our products and services.
  • Analyzing customer concerns and developing effective solutions.
  • Working collaboratively with colleagues to achieve shared goals and objectives.
  • Maintaining up-to-date knowledge of bank products and services, as well as relevant industry trends.

$42,500 - $52,500 per year


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