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Patient Account Specialist
2 months ago
Position Overview:
As a Patient Account Specialist, you will play a crucial role in managing patient inquiries and appointment scheduling for SB Clinical Practice Management.
Location:
This position is primarily remote, subject to managerial discretion, and is available exclusively to residents of New York State.
Work Schedule:
Full-time
Working Hours:
Monday to Friday; 8:30 AM - 5 PM
Compensation:
Competitive pay at $28.74 per hour. Our compensation framework is designed to ensure equitable pay based on experience and educational background. Discussions regarding salary will occur during the hiring process and may be revisited during performance evaluations and promotional opportunities.
Key Responsibilities:
Role Summary:
The Patient Account Specialist, under general supervision and in accordance with established protocols, is tasked with efficiently managing patient appointment scheduling and inquiries.
This role demands strong problem-solving and analytical abilities, coupled with a commitment to the highest ethical standards.The ideal candidate will be self-motivated, capable of multitasking in a dynamic environment, and committed to maintaining high productivity and accuracy levels.
Essential Duties:
- Review electronic medical records (EMRs) to assist in resolving patient inquiries.
- Conduct insurance verifications.
- Manage a high volume of incoming patient calls.
- Provide exceptional customer service to patients.
- Exhibit professionalism and courtesy in all patient interactions.
- Document all calls and actions taken in the billing system.
- Resolve patient inquiries or escalate as necessary.
- Perform additional duties as assigned by management.
Qualifications:
Required:
- High School Diploma or GED.
- A minimum of three years of experience in customer service or call center roles. Alternatively, two years of medical billing experience or completion of a medical billing program will be considered.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Proficiency in Microsoft Office Suite, particularly Word and Excel.
- Extensive telephone experience.
Preferred:
- Familiarity with medical insurance policies, reimbursement processes, and medical terminology.
- Experience navigating insurance websites.
Physical Requirements:
The physical demands outlined here are representative of those required to successfully perform the essential functions of this role.
While executing the responsibilities of this position, the employee will frequently communicate with patients, staff, and healthcare providers, necessitating the ability to convey accurate information effectively. This role is primarily sedentary, requiring the employee to remain in a stationary position for extended periods. Any additional physical demands will be communicated by management.
The responsibilities detailed in this job description are not exhaustive and may evolve based on the needs of SB Clinical Practice Management.
SB Clinical Practice Management is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, sexual orientation, gender identity, or any other legally protected status.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.
SB Clinical Practice Management strictly prohibits any form of workplace harassment based on any legally protected status.
Interference with the ability of employees to perform their job duties may result in disciplinary action, including termination.