Saks Fifth Avenue Client Experience Representative

3 days ago


New York, New York, United States San Francisco Art Institute Full time

Job Overview

We are seeking an experienced Customer Service Liaison to join our team at Saks Fifth Avenue. In this role, you will be responsible for providing exceptional customer service and support to clients through in-store and telephone inquiries.

As a Customer Service Liaison, you will be the primary point of contact for clients, ensuring their needs are met promptly and professionally. You will use your knowledge of the store, designers, and services to provide personalized assistance and enhance the client's shopping experience.

Responsibilities

  • Handle in-store and telephone inquiries in a prompt, professional, and courteous manner
  • Provide personalized assistance to enhance the client's shopping experience
  • Use knowledge of the store, designers, and services to convert interactions into sales
  • Liaise with internal departments to ensure seamless service delivery

Requirements and Qualifications

  • Minimum of 1-2 years relevant experience working in hospitality, luxury retail, or servicing clients
  • Strong written communication skills
  • Superior verbal communication and interpersonal skills
  • Ability to work in a fast-paced environment with flexibility to adapt to change

Compensation and Benefits

The starting hourly rate for this position is between $16.00 - $24.26 per hour. Benefits include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and additional voluntary benefits.



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