IT Infrastructure Manager

We are a family-oriented company based in the Midwest and East coast regions, with offices in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As part of our growth strategy, we need an IT Infrastructure Manager to support our systems and applications.

This role provides comprehensive technical and administrative support for Crane Engineering systems and enterprise applications, ensuring smooth operations across hardware, software, and network environments.

Our mission is to help customers succeed. To achieve this goal, we foster a culture that encourages new ideas, promotes experimentation, and inspires innovation. Our team members' contributions impact the organization's success, and they are recognized for creating positive customer experiences.

Key Responsibilities:

• Champion Core Values: Embody and promote Crane Engineering's core values—integrity, teamwork, customer focus, innovation, passion, and a positive work environment.
• System & Network Maintenance: Ensure optimal performance of IT infrastructure, including hardware, software, and network components, to maximize efficiency and user productivity.
• Network Administration: Manage network operations, including backups, security protocols, user account creation, M365, Azure, Microsoft Defender, Intune, and VPN systems.
• Asset Management: Track and maintain an up-to-date inventory of IT equipment and software licenses. Manage vendor relationships.
• Standardization & Documentation: Develop and maintain system standards for IT devices and infrastructure, ensuring consistency and adherence to best practices.
• System Repairs & Troubleshooting: Recommend, design, and implement scalable solutions across the infrastructure landscape, ensuring the stability and performance of various IT systems.
• Help Desk Support: Provide frontline technical support for desktops, laptops, printers, email systems, and remote access, resolving user issues efficiently.
• Hardware & Software Deployment: Assist in rolling out new hardware and software, optimizing the deployment process to minimize disruption.
• Technology Research & Planning: Participate in technology planning by researching emerging trends and recommending solutions that align with business goals.
• Software/Hardware Support: Offer troubleshooting support for software and hardware, guiding users through resolving issues and improving system efficiency.
• User Training & Support: Evaluate system usage and provide user training to enhance productivity and software/hardware efficiency.
• System Configuration & Security: Manage user accounts and access control, ensuring system security and compliance with company standards.
• Procurement Assistance: Assist with obtaining competitive pricing for IT equipment and supplies when needed.
• Mobile & Communication Support: Oversee setup and maintenance of company mobile devices and phone systems, collaborating with third-party providers when necessary.
• Other Responsibilities: Perform additional duties as assigned to support overall IT operations.

What We Need From You:

• Bachelor's degree in Information Technology or a related field, or equivalent experience (5+ years).
• PREFERRED: Microsoft or similar IT certifications.
• Proficient knowledge of LAN/WAN networks, software/hardware systems, data communications, and vendor management.
• Strong analytical skills, with the ability to troubleshoot and resolve complex technical issues.
• Effective communication skills to interact with users across varying levels of technical expertise.
• Organizational prowess, attention to detail, and a focus on accuracy.
• Self-driven, with the ability to take initiative and proactively solve problems with limited supervision.
• Familiarity with industry security frameworks is a plus.

Benefits and Team Member Perks:

• Competitive compensation and benefits structure within a values-driven culture.
• Work-life balance; generous paid time off program including paid holidays.
• Comprehensive health insurance coverage.
• 401k with generous company match.
• Intuitive health and wellness program that rewards participation.
• Community involvement and volunteering opportunities.
• Career advancement through our Career Tracker program.
• Continuous learning through our talent learning management system – Crane University.

Estimated Salary Range: $85,000 - $120,000 per year