Customer Service Associate

3 weeks ago


Delray Beach, Florida, United States The Law Offices of Kanner & Pintaluga P A Full time
About The Role

As a Customer Service Associate with The Law Offices of Kanner & Pintaluga P A, you will be responsible for managing client interactions and facilitating communications between clients, medical providers, and internal teams. This role encompasses a wide range of responsibilities including client intake, case management, and claims processing to ensure effective case progression and client satisfaction.

We are seeking a highly motivated and passionate individual who is bilingual in English and Spanish, with a strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.

The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.

Responsibilities
  • Intake: Serve as the first point of contact for clients, providing initial consultation and guiding them through the process of retaining our services.
  • Case Management: Manage all aspects of client cases from initiation to resolution, including maintaining communication with all involved parties and ensuring all necessary steps are taken to advance the case.
  • Claims Processing: Handle the filing and processing of claims, ensuring accuracy, and timeliness to expedite case resolution and achieve client satisfaction.
  • Communication Facilitation: Act as a liaison between clients, medical providers, and internal teams to ensure clear and effective communication throughout the case management process.
  • Documentation: Collect, organize, and manage client and case documentation to support legal processes and client records management.
Requirements
  • High school/GED diploma required.
  • Bilingual capabilities in English and Spanish highly preferred.
  • Proven customer service and communication skills, with a preference for previous experience in a legal or medical office setting.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
About Us

The Law Offices of Kanner & Pintaluga P A is a dynamic and rapidly growing personal injury and property damage law firm. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages.



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