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Shift Team Lead

2 months ago

Rochester, New York, United States Big Boy Restaurant Group Full time

Job Summary

The Shift Leader is a key member of the Big Boy Restaurant Group team, responsible for ensuring exceptional guest dining experiences. This entry-level management position assists the management team in achieving operational excellence by managing, coaching, and delegating to employees to deliver top-quality food, friendly and welcoming behaviors, and maintaining high cleanliness and sanitation standards.

Key Responsibilities

  • Protect the cash assets of the restaurant during each shift, including counting and verifying the contents of the safe and cash drawers at the beginning and end of each shift, completing the bank deposit slip for the shift, and entering the information in the safe log.
  • Work with the Executive General Manager and Assistant Manager(s) as a team to achieve maximum sales and profits while maintaining excellence in operational standards and procedures.
  • Consistently enforce all Company policies, procedures, and standards, ensuring compliance with government laws, rules, and regulations regarding wages, hours, and sanitation.
  • Work with the management team to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly 100% of the time.
  • Maintain strict safety and sanitation standards in the restaurant.
  • Assist the management team in ensuring all employees receive proper training.
  • Support the management team at all times, with a primary focus on complete guest satisfaction.
  • Maintain a professional appearance, adhering to uniform standards at all times.

Requirements

  • High School Diploma or GED;
  • Sufficient strength and agility to lift and carry up to 50 lbs.
  • Bending, reaching, and climbing stairs;
  • Ability to work long hours and be on your feet for long periods of time;
  • Ability to read, count, write, and follow recipes accurately;
  • Able to stand/sit and drive a vehicle for long periods of time;
  • Good hearing, visual, English speaking, memory, writing, reading, math, and organizational skills.

Desired Traits/Hospitality Skills

  • A helpful personality;
  • Ability to work well with others and maintain professionalism at all times;
  • Ability to develop and build professional relationships with staff and guests;
  • Great communication and leadership skills.