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Client Relations Specialist

2 months ago

Bar Harbor, Maine, United States HW Staffing Solutions Full time

Organizational Structure:
This role reports to the

Customer Support Manager Overview:
The primary responsibility of this position is to deliver exceptional customer support for all clients of HW Staffing Solutions. This role necessitates a comprehensive understanding of the company's offerings and the ability to address customer inquiries effectively.

Key Responsibilities:
1. Provide outstanding service to customers, ensuring their needs are met promptly and efficiently.
2. Maintain a thorough knowledge of products and services to assist customers effectively.
3. Collaborate with team members to enhance service delivery and customer satisfaction.
4. Document customer interactions and feedback to improve service processes.

Required Skills:
- Strong communication and interpersonal skills.
- Ability to resolve issues and provide solutions.
- Proficiency in customer service software and tools.
- Detail-oriented with strong organizational skills.

Desired Qualifications:
- Previous experience in customer service or a related field.
- Knowledge of industry standards and best practices in customer support.
- A proactive approach to problem-solving and customer engagement.