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Healthcare Patient Liaison

2 months ago

Colton, California, United States San Bernardino County Full time
Position Overview:

San Bernardino County is seeking a dedicated Patient Advocate to effectively address and resolve patient concerns and unmet needs, ensuring a positive experience for patients and their families.


Key Responsibilities:
  • Act as a liaison for patients experiencing various health challenges, providing thoughtful suggestions and resolving non-medical issues that may arise during treatment.
  • Investigate potential violations of patient rights and conduct regular assessments within hospital units to identify and address concerns.
  • Facilitate monthly grievance committee meetings to review complaints and develop actionable improvement plans.
  • Develop, interpret, and revise policies and procedures related to Patient Advocacy, while educating staff and management on best practices.

Employment Conditions:

Pre-Employment Requirements: Candidates must successfully complete a background check, including fingerprinting and verification of work history and education.

Work Schedule: Flexibility for occasional weekends or evenings may be necessary.

Education Requirements: An Associate's degree or equivalent coursework in Behavioral/Social Science, Healthcare/Business Administration, or a related field is required. Candidates lacking this degree must provide a list of completed coursework.


Experience Requirements:

Applicants must meet one of the following criteria:

  • Option 1: Six months of experience in patient advocacy or rights duties within a healthcare setting.
  • Option 2: One year of experience in social services, providing counseling and case management.
  • Option 3: Eighteen months of experience assessing client needs and explaining relevant laws and services.
  • Option 4: Two years of clerical experience in a healthcare environment with significant public interaction.

Ideal Candidate:

The successful candidate will ideally possess a Bachelor's degree in Social Work/Social Services, experience in Patient Advocacy or Social Work, and exceptional interpersonal skills. Bilingual candidates in English and Spanish are highly preferred.


Application Process:

Interested candidates should complete the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application.

All communications regarding the selection process will be conducted via email. It is important to check for updates regularly.


Equal Opportunity Employer:

San Bernardino County is committed to providing equal employment opportunities and is compliant with the Americans with Disabilities Act (ADA).