NetSuite Functional Lead

1 month ago

San Ramon, California, United States Dialpad Full time
Job Description

About Dialpad

Dialpad is a leading AI-powered cloud communications and collaboration platform company that is revolutionizing the way businesses communicate. Our platform brings all conversations together in one place, allowing businesses to unlock the power of AI and drive growth.

Your Role

We are seeking a NetSuite Functional Consultant/Administrator to join our Business Technology team. This individual will be the techno-functional lead for our ERP application (NetSuite) in ARM, SuiteBilling, Procure to Pay, EFT, and provide hands-on expertise for NetSuite users in the design, implementation, testing, training, and support.

Key Responsibilities

  • Responsible for end-to-end ERP systems implementation, testing, training, and support.
  • Collaborate with the implementation partner (SI) and respective business functions to aid successful implementation of the ERP system.
  • Work with a team to develop, test, and roll-out solutions.
  • Work with users to demonstrate the scripted solution and assist with any issues.
  • Use industry experience, business analysis, and best practices within NetSuite to solve clients' most complex business problems.
  • Identify, evaluate, and understand customer requirements to help with NetSuite set-up, configuration, and customization.
  • Understand As-Is and To-Be Process and perform Gap Analysis.
  • Create functional and user documentations.
  • Work with finance business partners to scope work and produce estimates.
  • Maintain user roles/access and assign appropriate permissions/levels of access.
  • Manage and prioritize multiple projects, enhancement requests, and support requests.
  • Provide weekly status updates to key business partners.

Requirements

  • 7+ years of experience as a NetSuite functional Consultant.
  • 5+ years end-to-end full suite implementation experience of NetSuite.
  • 3+ years in-depth experience in key business processes in Suite billing, ARM, and Revenue Recognition is a must.
  • Proficiency in order to cash, record to report, procure to pay, cash management modules.
  • Ability to understand business/operational requirements, perform gap analysis, and build solutions to meet business needs.
  • Ability to test the solutions and demonstrate and train the users.
  • Extensive experience with NetSuite customization, building advanced workflows and reports, and training business users.
  • Extensive experience with user roles/access and assign appropriate permissions/levels of access and other administrative tasks.
  • Ability to independently manage individual time and tasks.
  • Ability to quickly adapt to new requirements, changing situations, and learn new technologies.
  • Excellent verbal, written, and interpersonal skills. Be a team player and a people person.
  • Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.
  • Operate with a sense of urgency and prioritization.
  • Inspiring leader with ability to manage direct, indirect, and matrix teams to accomplish transformational goals and best-in-class results.
  • Strong presentation skills (both oral and content) for both internal and external audiences.
  • Believes in and demonstrates unwavering integrity.
  • NetSuite Certification such as SuiteCloud Developer Certification is highly desirable.

Benefits and Perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more.

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture

We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and Equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion, and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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