Residential Program Coordinator

2 months ago

Stoneham, Massachusetts, United States Triangle, Inc Full time
Job Overview

Position: Residential Program Manager

Reports to: Director of Residential Services

Hours: Full-time: Monday-Friday/Salaried/Exempt

Location: Green Street

Employee Expectations:

  • Complies with Triangle Policy and Procedures
  • Exemplifies professionalism within and outside Triangle
  • Maintains a constructive and respectful demeanor
  • Engages in regular communication with supervisor regarding departmental matters
  • Exhibits adaptability and effective time management skills
  • Consistently arrives on time and prepared for duties
  • Meets departmental productivity benchmarks

Key Responsibilities:

  • Oversees, directs, and coordinates program activities and staff to achieve program goals within set timelines and budgetary constraints.
  • Conducts meetings to screen and interview potential referrals for support.
  • Ensures adequate staff coverage for all shifts with qualified personnel, providing direct care as necessary.
  • Requests clinical assistance as required by program needs.
  • Facilitates monthly supervision sessions with staff.
  • Collaborates with program staff to offer guidance, support, and problem resolution.
  • Maintains regular communication with DDS, family advocates, and local service providers, documenting all interactions.
  • Ensures case files are organized and maintained by case managers, with all necessary documentation completed.
  • Provides primary on-call support for programs on a rotating schedule.
  • Ensures medication management complies with DPH/DDS guidelines.
  • Orders, tracks, and stores medication in accordance with regulations.
  • Maintains a safe, healthy, and clean living environment, ensuring compliance with all required inspections.
  • Appoints a site Human Rights Officer and assigns staff to conduct regular house and human rights meetings.
  • Assists in the development of new programs.
  • Ensures consistent implementation of Individual Support Plans and Behavioral Support Plans.
  • Schedules and leads monthly staff meetings and participates in Program Managers Meetings.
  • Reviews and approves Individual Support Plan Assessments, Support Strategies, and Progress Notes before distribution.
  • Monitors program staff to ensure they maintain necessary certifications and training.

Additional Responsibilities:

  • Completes all tasks as assigned.
  • Supervises five to ten residential staff, ensuring compliance with Triangle's policies and applicable laws. Responsible for planning, assigning, and directing work, addressing complaints, and resolving issues. Conducts performance evaluations and participates in hiring and termination processes.

Qualifications:

  • Bachelor's degree from an accredited institution or equivalent experience; supervisory and administrative experience preferred.
  • Certification in Medication Administration, CPR, First Aid, and Human Rights Officer training. On-the-job training may be available.
  • Valid MA Driver's License.

Language Proficiency:

  • Ability to read, analyze, and interpret various documents. Capable of responding to inquiries from regulatory agencies or family members.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the employee may occasionally be required to stand, walk, sit, use hands to manipulate objects, reach with hands and arms, climb stairs, balance, stoop, kneel, talk, or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The noise level in the work environment is typically moderate.

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