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Customer Support Associate

2 months ago

Brockton, Massachusetts, United States Public Storage Full time
Job Overview

Company Overview:
Public Storage stands as the foremost leader in the self-storage sector, and we are currently seeking dedicated individuals to join our team.

Compensation:
Earn $17.00 Per Hour

Employee Benefits:

We offer a comprehensive rewards package for our team members:

  • Flexible and Full-Time work schedules available from 9:30 AM to 6 PM (weekends until 5 PM)
  • Competitive weekly wages
  • Eligibility for Full-time Benefits after averaging 20+ hours, including:
    • Medical, Dental, Vision, 401k with matching contributions, paid time off, sick leave, and flexible spending
    • Company-sponsored life and accidental death insurance, along with exclusive vendor discounts
  • Mileage reimbursement for travel between locations or other work-related duties
  • On-site housing options available for employees at select locations (eligibility based on performance and tenure)
  • Performance-based bonuses available for our Property Managers
Role Responsibilities:
  • Work independently across multiple locations, balancing time between indoor and outdoor settings
  • Assess customer storage requirements and provide tailored recommendations, including the sale of packing and moving supplies
  • Conduct daily inspections of storage units to verify inventory and availability, ensuring readiness for rental
  • Manage cash drawer audits and bank deposits as part of daily operations
  • Assist customers in maintaining current payment status, including sending reminders and making collection calls when necessary
Physical Requirements:
  • Capability to lift and move items weighing up to 35 pounds
  • Ability to navigate facilities, spending up to 50% of the time outdoors, which includes climbing stairs and opening large doors
  • Perform cleaning and maintenance tasks, including sweeping/mopping indoor areas and maintaining the exterior grounds
Qualifications:

Experience: Ideal candidates come from various customer service-oriented sales backgrounds, such as retail, dining, fast food, or other service industries.

Transportation: A valid driver's license is required, and employees must use their own vehicle for travel between different work sites and for other work-related activities (mileage reimbursement is provided).

Additional Information:

About Us:
Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have acknowledged us for Best Career Growth, ranking us in the Top 5% for Work Culture and the Top 10% for Diversity and Inclusion.