Optician

5 days ago

Lynnwood, Washington, United States EssilorLuxottica Full time
Job Title: Optician

EssilorLuxottica is seeking a skilled Optician to join our team. As an Optician, you will be responsible for delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Key Responsibilities:
  • Drive profitable store sales by fostering a retail selling culture and practicing NECE and effective retail sales skills.
  • Develop professional business relationships with other Associates and Doctors.
  • Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames.
  • Utilize optical prescription, evaluates prescription in conjunction with customer's visual requirements.
  • Recommends specific lenses, lens coatings and frames to suit customer needs.
  • Assists customers in the selection of frames and coordinates frames with optical measurements and prescription.
  • Conducts measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools.
  • Troubleshoots vision issues confidently and brings to resolution for customer satisfaction.
  • Aids in training of new associates to help them understand frame and lens selection.
Requirements:
  • High School Diploma or equivalent.
  • State licensure or certification by a nationally-recognized opticianary association as an optician.
  • Experience and results with a retail or customer service establishment.
  • Ability to sell through use of sales skills and accountability for sales results.
  • Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
  • Success in store merchandising and attention to detail.
  • Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
Preferred Qualifications:
  • Bachelor degree or equivalent experience in retail operations.
  • 3+ years of experience.
  • Experience with personal computers.

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