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Systems Integration Specialist

3 weeks ago

Hyattsville, Maryland, United States Systems Integration Inc Full time

**Job Description:** We are seeking a highly skilled Systems Integration Specialist to design and implement modern call center facilities, drive process improvement initiatives, and lead a team of Professional Services technicians. The successful candidate will have a proven track record in creating and maintaining key program documentation, including systems security plans and system descriptions.

**Key Responsibilities:*

  • Design and implement modern call center facilities, ensuring compliance with federal regulations.
  • Lead a team of Professional Services technicians assigned to each project, providing guidance and oversight to ensure quality results.
  • Develop and implement metrics reporting to measure team performance and identify areas for improvement.

**Requirements:** A Master's or bachelor's degree in Computer Information Systems, Networking Administration, or Cybersecurity and Information Assurance is required. 8 or more years of experience in managing technical support and IT program management, with a Certified Information Systems Security Professional (CISSP) Certification also required.

**Estimated Salary:** $140,000 - $170,000 per annum, depending on qualifications and experience.