Customer Service Representative

3 weeks ago

Chicago, Illinois, United States Fresh Form Draft Full time

{"h1": "Customer Service Representative", "h2": "Job Description", "p": "At Fresh Form Draft, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients\u2019 customers.

Responsibilities:

* Handle inbound calls from customers regarding inquiries, orders, complaints, and product or service information.
* Provide accurate and timely assistance to resolve issues and answer questions.
* Make outbound calls to follow up on customer inquiries, conduct surveys, and gather feedback.
* Assist customers with product or service recommendations, upselling, and cross-selling opportunities as appropriate.
* Meet or exceed sales targets and performance metrics.

Requirements:

* High school diploma or equivalent.
* Excellent communication skills, both verbal and written, with a clear and professional phone manner.
* Strong problem-solving abilities and the ability to remain calm and composed under pressure.
* Proficiency in basic computer applications and familiarity with CRM software or call center systems is desirable.
* Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

Benefits:

* Health insurance coverage
* Retirement savings plan (401k)
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "h3": "About Fresh Form Draft", "p": "Fresh Form Draft is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Our collaborative approach ensures that every client\u2019s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.

We are a team of diverse talents, each contributing their unique expertise to every project we undertake.

", "h4": "Why Join Us?", "p": "At Fresh Form Draft, we offer a dynamic and supportive work environment that fosters creativity, innovation, and growth. We are committed to providing our employees with the tools, resources, and opportunities they need to succeed and thrive in their careers.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "h5": "How to Apply", "p": "To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you

"}

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