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Team Development Specialist

2 months ago

Missouri City, United States Tropical Smoothie Cafe Full time
Job Summary

The Assistant Manager is a key leadership position at Tropical Smoothie Café, responsible for overseeing the daily operations of the café and ensuring exceptional customer experiences. This role requires strong leadership and supervisory skills, as well as the ability to train and develop team members.

Key Responsibilities
  • Customer Experience: Deliver unparalleled hospitality and create a positive experience for customers, exceeding their expectations and driving loyalty.
  • Team Development: Train and coach crew members to ensure brand standards are upheld, and provide guidance and support to help them grow in their roles.
  • Operations Management: Ensure a high-quality product is delivered in a safe environment, meeting Tropical Smoothie Café's standards, and manage labor and inventory effectively.
  • Leadership: Lead a team in a positive and encouraging manner, exceeding company expectations and driving business results.
Requirements
  • Experience: Minimum of 2 years of food service experience, with shift/team leader experience preferred.
  • Availability: Must have full and open availability, including evenings, weekends, and holidays.
  • Education: Must be at least 18 years of age and have a high school diploma or equivalent.
  • Skills: Strong leadership and supervisory skills, excellent communication and customer service skills, and the ability to work in a fast-paced environment.
Benefits
  • Compensation: Competitive hourly rate, with opportunities for tips and bonuses.
  • Career Advancement: Opportunities to transition into salaried positions with paid time off and quarterly bonuses, as well as the potential to become a General Manager.