Customer Service Representative
11 hours ago
The Northport Hotel is seeking a highly skilled Customer Service Representative to join our team. As a Reservationist, you will be responsible for managing guest reservations efficiently and courteously, providing a seamless booking experience, and ensuring all guest needs are met.
Key Responsibilities- Manage Guest Reservations: Handle all incoming inquiries related to room and dining reservations, ensuring prompt and professional communication with guests.
- Provide Information: Offer detailed information about our dining options, menus, and hotel services to guests.
- Maximize Bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
- Input Reservations: Accurately enter reservations into the Open Table system, ensuring all guest preferences and special requests are noted.
- Coordinate with Departments: Work closely with restaurant teams to ensure smooth communication of guest arrivals and requests.
- Resolve Guest Inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.
- Previous Experience: Previous experience in a reservationist or customer service role, preferably in the hospitality industry.
- Communication Skills: Strong communication skills, both written and verbal, with the ability to multitask in a fast-paced environment.
- Friendly Attitude: A friendly, professional, and team-oriented attitude with a passion for delivering exceptional customer service.
- Competitive Salary: $18.50-$20.00 per hour (depending on experience).
- Employee Discounts: Employee discounts on dining and accommodations at The Northport Hotel.
- Opportunities for Growth: Opportunities for career growth within the hotel and access to training and development programs.
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