Customer Service Representative

11 hours ago


Northport, New York, United States The Northport Hotel Full time
Job Overview

The Northport Hotel is seeking a highly skilled Customer Service Representative to join our team. As a Reservationist, you will be responsible for managing guest reservations efficiently and courteously, providing a seamless booking experience, and ensuring all guest needs are met.

Key Responsibilities
  • Manage Guest Reservations: Handle all incoming inquiries related to room and dining reservations, ensuring prompt and professional communication with guests.
  • Provide Information: Offer detailed information about our dining options, menus, and hotel services to guests.
  • Maximize Bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
  • Input Reservations: Accurately enter reservations into the Open Table system, ensuring all guest preferences and special requests are noted.
  • Coordinate with Departments: Work closely with restaurant teams to ensure smooth communication of guest arrivals and requests.
  • Resolve Guest Inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.
Requirements
  • Previous Experience: Previous experience in a reservationist or customer service role, preferably in the hospitality industry.
  • Communication Skills: Strong communication skills, both written and verbal, with the ability to multitask in a fast-paced environment.
  • Friendly Attitude: A friendly, professional, and team-oriented attitude with a passion for delivering exceptional customer service.
Benefits
  • Competitive Salary: $18.50-$20.00 per hour (depending on experience).
  • Employee Discounts: Employee discounts on dining and accommodations at The Northport Hotel.
  • Opportunities for Growth: Opportunities for career growth within the hotel and access to training and development programs.


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