Member Experience Specialist

3 days ago


Silver Spring, Maryland, United States Educational Systems Federal Credit Union Full time
About the Opportunity

We are seeking a highly motivated Bilingual Member Experience Officer to join our dynamic team at Educational Systems Federal Credit Union.

The successful candidate will be responsible for providing exceptional service to members, managing day-to-day branch operations, and supporting sales campaigns and community outreach events.

A high school diploma or equivalent GED is required, along with three years of financial institution experience and fluency in Spanish. The ideal candidate will have excellent verbal and written communication skills, as well as the ability to perform intermediate mathematical calculations.

Estimated salary: $55,000 - $65,000 per year, depending on location and experience.
Key Responsibilities

  • Provide information on all Credit Union services and effectively cross-sell products and services that meet member needs.
  • Manage day-to-day branch operations in the absence of the Assistant Manager (where applicable) and Branch Manager.
  • Support membership and asset growth goals by participating in sales campaigns and community outreach events.
  • Ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests.


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