Pharmacy Operations Manager

4 weeks ago

Indianapolis, Indiana, United States Walgreens Full time
Job Description:

  • As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. You will serve as a full-time certified pharmacy technician and be accountable for performing non-clinical pharmacy operations and administrative activities.
  • You will be responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, you will supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
  • You will be responsible for the selection, scheduling, and development of pharmacy technician personnel. You will lead training, coaching, and performance management of pharmacy technicians, making decisions regarding performance management, including discipline and termination.

Customer Experience:

  • You will engage customers and patients by greeting them and offering assistance with products and services. You will resolve customer complaints, help respond to customers' requests in a timely manner, and answer non-clinical questions to ensure a positive customer experience. You will model and share customer service best practices.
  • You will develop strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. You will enhance customer experience by increasing focus on healthcare services.

Operations:

  • You will be responsible for assisting pharmacists in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). You will complete patient and physician calls under the supervision of a pharmacist (where allowed by law). You will assist with healthcare service offerings, including administering vaccines, health screenings, and any health services allowed by law.
  • You will exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time and holding others accountable for efficient workflow.
  • You will prepare and file reports and records required by the company and various government agencies at the direction of the Pharmacy Manager or pharmacist.
  • You will manage core pharmacy workflow and drive excellence in pharmacy operations, coordinating and organizing pharmacy daily schedules of activities. You will recommend allocation of pharmacy hours and ensure the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • You will manage annual inventory preparation and ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
  • You will be accountable for completion of non-clinical patient calls.
  • You will drive new technology/process roll out, champion change, and engage the team around action planning. You will assure proper operation and maintenance of pharmacy department equipment and collaborate with the Pharmacy Manager to ensure recordkeeping and security safeguards are in-place.
  • You will strictly adhere to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understand your role in ensuring that the elements of Good Faith Dispensing are met.
  • You will maintain and apply knowledge of Company asset protection techniques and support the Pharmacy Manager with diversion monitoring, reporting any concerns that would compromise the security of the pharmacy.
  • You will communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • You will ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. You will follow-up with insurance companies as well as medical providers and conduct or participate in 3rd party audit.
  • You will assist and support the Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
  • You will manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events. You will build and sustain relationships with retail partnerships.

People & Performance Management:

  • You will lead performance management of technicians, making decisions and recommendations regarding discipline and termination. You will follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same. You will use constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. You will hold technicians accountable for attendance and timeliness.
  • You will be accountable for technician hiring, on-boarding, training, and scheduling. You will monitor and hold pharmacy technicians accountable for timely training completion. You will follow established policies and procedures set by the company for scheduling and training.
  • You will be accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
  • You will assist the Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing/compliant with all regulatory and legal requirements. You will leverage Walgreens resources such as the Walgreens Online Verification System to assist in documenting licensure status.
  • You will ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws.

Training & Personal Development:

  • You will maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • You will maintain and enhance current knowledge and skills related to pharmacy and healthcare.
  • You will obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company. You will follow performance improvement plans offered by the Pharmacy Manager.
  • You will seek professional development by monitoring your own performance, soliciting constructive feedback, and leveraging the Healthcare Supervisor as mentor and coach.

Communication:

  • You will communicate with the pharmacy team, relaying messages from the support center or other key emails as required.
  • You will participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

  • Pharmacy Assistant

    4 weeks ago

    Indianapolis, Indiana, United States Guardian Pharmacy Full time

    Pharmacy Assistant Job DescriptionGuardian Pharmacy of Indiana is seeking a highly skilled Pharmacy Assistant to join our team in Indianapolis, Indiana. As a Pharmacy Assistant, you will play a vital role in delivering exceptional patient care and contributing to the success of our pharmacy operations.Key Responsibilities:Assist in filling medication orders...

  • Pharmacy Operations Manager

    4 weeks ago

    Indianapolis, Indiana, United States Walgreens Full time

    Job Description:Overview:The Pharmacy Operations Manager is responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a team environment.Key Responsibilities:Manage pharmacy...

  • Pharmacy Operations Manager

    4 weeks ago

    Indianapolis, Indiana, United States RPh on the Go Full time

    Job DescriptionRPh on the Go is seeking a highly experienced Director of Pharmacy to oversee the day-to-day operations of its mail order pharmacy. The ideal candidate will have a strong background in pharmacy leadership and a proven track record of success in managing teams and driving business growth.Key Responsibilities:Oversee the dispensing of...

  • Pharmacy Data Entry Specialist

    7 hours ago

    Indianapolis, Indiana, United States Pharmacy Solutions Group Full time

    Pharmacy Data Entry SpecialistUnder general supervision, the Pharmacy Data Entry Specialist ensures delivery of excellent customer service through fast, professional, and accurate communication. This role is responsible for reviewing and inputting new and readmitted resident information, maintaining resident-specific data, and performing various pharmacy...

  • Pharmacy Manager

    4 weeks ago

    Indianapolis, Indiana, United States Walmart Full time

    Job DescriptionWalmart is seeking a highly skilled and experienced Pharmacy Manager to lead our pharmacy operations. As a Pharmacy Manager, you will be responsible for overseeing the daily operations of the pharmacy, ensuring compliance with regulatory requirements, and providing exceptional customer service.Key ResponsibilitiesOversee the daily operations...

  • Pharmacy Operations Director

    4 weeks ago

    Indianapolis, Indiana, United States RPh on the Go Full time

    Job Title: Director of Pharmacy, PICLocation: Indianapolis, INDuration: 13 weeks + (Opportunity for Direct Hire)Environment: Mail Order, Specialty PharmacyAbout the Role:We are seeking an experienced Director of Pharmacy (PIC) to lead our high-volume mail-order facility in Indianapolis. This role is crucial as we transition from processing 50-100...

  • Pharmacy Director

    1 month ago

    Indianapolis, Indiana, United States Walmart Full time

    Pharmacy Manager Role Summary:We are seeking a skilled Pharmacy Manager to lead our pharmacy operations. The ideal candidate will have a Bachelor's Degree in Pharmacy or PharmD degree and a valid pharmacy license.Responsibilities include dispensing prescription orders, administering immunizations, driving sales, overseeing inventory flow, managing pharmacy...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States OhioHealth Full time

    Pharmacy Technician Job SummaryWe are seeking a skilled Pharmacy Technician to join our team at OhioHealth. As a Pharmacy Technician, you will play a vital role in ensuring the safe and efficient distribution of medications to our patients. Your responsibilities will include managing medication inventory, preparing and labeling medications, and working with...

  • Pharmacy Operations Lead

    7 hours ago

    Indianapolis, Indiana, United States PharmScript Full time

    {"Responsibilities": "\t\t\t\tWe are seeking a skilled Pharmacy Operations Lead to join our PharmScript team. In this role, you will be responsible for assisting the Pharmacy Supervisor with daily functions, ensuring compliance with local, state, and federal regulations, and maintaining a safe and efficient work environment.\t\t\t\t\t\t\t\t\tAssist Pharmacy...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States Walgreens Full time

    Job Description:In accordance with state and federal regulations, assists the pharmacist in the practice of pharmacy, under direct supervision. Performs other Pharmacy Department duties in accordance with Company policies and procedures.Responsibilities:Assists the pharmacist in the performance of pharmacy duties, including the use of pharmacy systems to...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and customer service. Our pharmacy technicians enjoy a dynamic work environment, utilizing the latest technology to grow their careers and reach their goals.Walgreens is proud to invest in and champion an "earn while you learn" Pharmacy...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States OhioHealth Full time

    Pharmacy Technician Job DescriptionWe are seeking a highly skilled Pharmacy Technician to join our team at OhioHealth. As a Pharmacy Technician, you will play a vital role in ensuring the safe and efficient preparation and distribution of medications to our patients.Key Responsibilities:Prepare and label medications for patient useManage medication inventory...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States Walgreens Full time

    Job Description:We are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Walgreens. As a Pharmacy Technician, you will play a critical role in ensuring the accuracy and efficiency of our pharmacy operations.Key Responsibilities:Assist pharmacists in the preparation and dispensing of medicationsOperate pharmacy systems to...

  • Pharmacy Team Member

    3 weeks ago

    Indianapolis, Indiana, United States Walgreens Full time

    We are seeking a Pharmacy Team Member - Clinical Operations Specialist to join our team at Walgreens. This role will play a critical part in the success of our pharmacy operations, and we are excited to find the right candidate for the job.Job Summary: The Pharmacy Team Member - Clinical Operations Specialist will be responsible for assisting pharmacists in...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Walmart in Indianapolis. As a Pharmacy Technician, you will play a vital role in providing exceptional customer service and supporting our pharmacy operations.Key ResponsibilitiesProvide excellent customer service by acknowledging members, identifying their needs, and...

  • Pharmacy Assistant

    4 weeks ago

    Indianapolis, Indiana, United States Marion Health Full time

    Job SummaryAs a Pharmacy Student at Marion Health, you will participate in and coordinate all activities of pharmaceutical care, as dictated by your level of education and ability, determined by school records and director evaluation, and supervised by pharmacists.Requires deductive and problem-solving skills, demonstrating independent decisions and actions...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States PharMerica Full time

    PharMerica is a leading provider of pharmacy services for senior living communities, skilled nursing facilities, and post-acute care organizations.We offer a unique opportunity for pharmacy professionals to work in a non-retail pharmacy environment, focusing on providing exceptional customer service and meeting the pharmacy needs of our clients.Key...

  • Pharmacy Technician

    4 weeks ago

    Indianapolis, Indiana, United States PharMerica Full time

    Pharmacy Technician Role OverviewPharMerica is a leading pharmacy services provider offering a unique opportunity for pharmacy technicians to excel in a dynamic and growth-oriented environment. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of medication orders, working closely with our team to deliver...

  • Pharmacy Assistant

    4 weeks ago

    Indianapolis, Indiana, United States Walmart Full time

    Job SummaryAs a Pharmacy Technician at Walmart, you will play a vital role in ensuring the smooth operation of our store pharmacies. Your primary responsibility will be to assist our pharmacy associates in providing exceptional customer service and ensuring the accuracy and efficiency of prescription processing.Key Responsibilities Input and process...

  • Pharmacy Assistant

    3 weeks ago

    Indianapolis, Indiana, United States Walgreens Full time

    Job Highlights:As a Pharmacy Technician at Walgreens, you will play a vital role in assisting pharmacists in providing exceptional patient care. Your responsibilities will include:Assisting pharmacists in the practice of pharmacy, including reviewing and preparing prescriptions, and operating pharmacy systems.Providing excellent customer service, answering...