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IT Support Analyst

2 months ago

Morgantown, West Virginia, United States Infinity Natural Resources Full time
IT Technician at Infinity Natural Resources

Infinity Natural Resources is on the lookout for a proactive IT Technician to enhance our team. This position is crucial for delivering vital IT assistance to staff across various sites, ensuring their technological systems function smoothly.

Key Responsibilities:
  • Troubleshoot a range of IT challenges reported by users, encompassing both hardware and software issues.
  • Oversee and upgrade desktop systems to guarantee peak performance and security.
  • Facilitate the setup of new employee workstations and user accounts.
  • Provide technical assistance through various communication channels, including phone and email.
  • Work collaboratively with IT colleagues on extensive projects.
  • Keep detailed records of support interactions and remain informed about industry best practices.
  • Offer after-hours support when necessary.
  • Engage with external vendors for maintenance and repairs.
  • Configure and troubleshoot audiovisual equipment for presentations.
  • Comply with all organizational IT security protocols.
Qualifications:
  • A bachelor's degree in computer science or a related discipline is preferred.
  • At least 2 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office Suite and remote support tools.
  • Solid understanding of computer hardware, software, and networking principles.
  • Strong communication skills with the ability to work both independently and collaboratively.
  • Physical capability to perform light tasks and occasional travel to various office locations.

Infinity Natural Resources is committed to fostering a diverse workplace and is an equal opportunity employer.