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Technical Support Specialist

2 months ago

Greeley, Colorado, United States Apex Systems Full time
Position Overview:

As a Technical Support Specialist at Apex Systems, you will thrive in a dynamic and rapidly evolving environment that demands a proactive mindset and a proven ability to manage multiple challenges effectively.


Key Responsibilities:
  • Demonstrate self-motivation, resourcefulness, and a strong drive for success.
  • Utilize logical and systematic approaches to troubleshoot various hardware issues, particularly with printer devices.
  • Engage with customers directly, providing onsite support and assistance.
  • Exhibit strong verbal and written communication skills, especially in face-to-face interactions.
  • Think independently while adhering to established technological and business protocols.
  • Assess technical situations swiftly and accurately while managing operational challenges.
  • Work autonomously and adaptively prioritize tasks based on contractual, customer, and business needs.
  • Showcase exceptional skills in prioritization, planning, and independent work, all while adhering to company policies and standards.
  • Display a demonstrated aptitude for learning and adapting to new technologies.
  • Possess a high school diploma or equivalent, complemented by additional training or certifications in hardware technology.
  • Maintain attention to detail and a commitment to administrative tasks.

Apex Benefits Overview:

Apex Systems provides a comprehensive suite of supplemental benefits, including medical, dental, vision, life, and disability insurance plans, offering an additional layer of financial security.

We also offer an Employee Stock Purchase Program (ESPP) and a 401K plan, allowing contributions typically within 30 days of employment, with a company match after one year of service.

Additional benefits include a Health Savings Account (HSA) for those enrolled in the HDHP plan, access to the SupportLinc Employee Assistance Program (EAP) with up to eight complimentary counseling sessions, and various corporate discounts.

For professional growth, Apex provides an on-demand training program, access to certification preparation resources, and a library of technical and leadership courses available after six months of employment, along with discounts for certifications and memberships in professional organizations such as CompTIA and IIBA.

A dedicated customer service team is available to assist our consultants with inquiries regarding benefits and resources, alongside a certified Career Coach.

For a complete overview of our benefits, programs, support teams, and resources, please refer to our 'Welcome Packet,' which can be provided by an Apex team member.


Equal Employment Opportunity:

Apex Systems is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, or any other characteristic protected by law.

We welcome qualified applicants with criminal histories in accordance with applicable law.

If you require accommodations while using our website for employment opportunities or applications, please reach out to our Employee Services Department.


Join Apex Systems and become part of a world-class IT services company that values innovation, collaboration, and continuous learning, offering quality career resources, training, certifications, and a comprehensive benefits package.

Our commitment to excellence is reflected in numerous accolades, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.