Customer Experience Coordinator

3 weeks ago


Salem, New Hampshire, United States Michaels Stores Full time

**Job Overview**

Serve as a key member of our framing team at Michaels Stores, providing exceptional customer service and assisting with framing orders. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  1. Assist customers with framing orders, ensuring accuracy and timeliness.
  2. Provide personalized customer service, answering questions and making recommendations on framing options.
  3. Maintain a clean and organized store environment, including the ready-made frame department.
  4. Support shrink and safety programs, adhering to company policies and standards.

Essential Skills:

  • Basic computer skills and measuring abilities.
  • Ability to operate framing equipment and glass cutters.
  • Strong communication and interpersonal skills.

Physical Requirements:

  • Regular bending, lifting, carrying, reaching, and stretching.
  • Able to move throughout the store and remain standing for long periods.
  • Lifting heavy boxes and frames, accessing high shelves by ladder or similar equipment.

Work Environment:

  • Public retail store setting with climate-controlled areas and outdoor work opportunities.
  • Exposure to heat press and glass cutter equipment.

Estimated Salary:** $45,000 - $60,000 per year (based on location and experience)



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