Automotive Service Advisor
2 weeks ago
In response to a notable rise in customer inquiries, the Service Department at Safford Brown Mazda Fairfax is expanding and seeking to add 2 more Automotive Service Advisors to our team.
We have a successful history of training individuals with backgrounds in hospitality, including restaurant, bar, hotel, or retail sectors, for this position. If you possess a positive attitude and a sincere passion for assisting customers, we will provide the necessary training.
As a Service Consultant, your responsibilities will include welcoming service customers, confirming requested services, and providing updates on service progress.
At Safford Brown Mazda Fairfax, we attribute our success to our dedicated employees. We foster a collaborative and supportive team environment, recognizing the significance of work-life balance and ensuring a positive workplace for all staff members.
When you join Safford Brown Mazda Fairfax, you can expect to collaborate with top professionals. We offer continuous training, daily one-on-one meetings, performance bonuses, and guaranteed compensation. Our team is committed to promoting success for each member.
Moreover, we have a fully equipped shop with skilled technicians available to provide support and enhance service capacity.
WE PROVIDE:
- Competitive compensation structure with commission opportunities
- Ongoing professional development
- Bi-weekly pay schedule
- Comprehensive medical and dental benefits
- 401K retirement plan
- Paid time off and vacation
- Opportunities for career advancement
- Paid training programs
- Employee vehicle purchase plans
- Large multi-franchise automotive group with growth potential
- Health and wellness initiatives
- Flexible scheduling options
- Complimentary Saturday lunches
- Discounts on products and services
- Promptly greet customers upon arrival
- Collect customer and vehicle details
- Accurately report vehicle issues as described by the customer
- Assess and recommend necessary maintenance based on vehicle age, mileage, and service history
- Prepare detailed and precise cost estimates for labor and parts
- Establish follow-up timelines
- Monitor vehicle progress throughout the day and keep customers informed
- Ensure final invoices align with the services performed
- Explain completed work and associated charges to customers
- Conduct follow-ups to guarantee customer satisfaction
- Demonstrated track record of exceptional customer satisfaction
- Positive and energetic demeanor
- Commitment to a long-term career with a growing organization
- Integrity in both personal and professional conduct
We are an equal opportunity employer and strictly prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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