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HVAC Warranty Service Technician

2 months ago

Louisville, Kentucky, United States Tom Drexler Plumbing Full time
Job Opportunity at Tom Drexler Plumbing, Air & Electric

About the Role

We are seeking a skilled HVAC Warranty Service Technician to join our team at Tom Drexler Plumbing, Air & Electric. As a key member of our team, you will be responsible for providing exceptional customer service by responding to residential service calls, installing HVAC equipment, and resolving customer requests.

Key Responsibilities

  • Conduct warranty-related HVAC installations and repairs according to manufacturer specifications and company standards.
  • Perform troubleshooting and diagnostic assessments to identify and resolve issues with installed systems.
  • Replace defective components and parts under warranty, ensuring proper functionality and performance.
  • Document all work performed, including detailed records of parts used, labor hours, and customer interactions.
  • Communicate effectively with customers to explain warranty coverage, repair processes, and preventive maintenance recommendations.
  • Coordinate with other team members and departments to ensure timely completion of warranty-related tasks.
  • Maintain a clean and organized work area, including company vehicles and equipment.
  • Adhere to safety protocols and regulations at all times to prevent accidents and injuries.

Requirements

  • Journeyman license required.
  • Valid driver's license and clean driving record.
  • Able to pass a criminal background check and drug screen.
  • Quality HVAC expert & exceptional customer service
  • Ability to lift up to 50lbs
  • Proven experience as an HVAC technician, with a focus on warranty-related work.
  • EPA certification required; additional certifications or licenses may be preferred.
  • Strong knowledge of HVAC systems, components, and troubleshooting techniques.
  • Proficiency in reading technical manuals, schematics, and blueprints.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with customers and coworkers.
  • Detail-oriented with a focus on accuracy and precision in all tasks.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Valid driver's license and clean driving record; ability to travel to customer sites as needed.

Benefits

  • Competitive Wages
  • 401K Retirement Plan with Company Match
  • Paid Time Off and Paid Holiday
  • Health, Dental, and Vision Insurance
  • Company Paid Life Insurance Policy
  • Free Onsite Gym
  • Take-home vehicle stocked with company provided tools and parts
  • An Excellent Company Culture