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Hospitality Ambassador

2 months ago

Kapaa Homesteads Hawaii, United States Sheraton Kauai Coconut Beach Resort Full time
Overview

Sheraton Kauai Coconut Beach Resort is a premier beachfront property in Kauai, Hawaii, offering a unique work environment that combines stunning ocean views, pristine beaches, and exceptional hospitality. As a Greeter/Cashier, you will play a vital role in creating a positive first impression for our guests, ensuring a seamless check-in/check-out process, and providing exceptional customer service.

Key Responsibilities
  • Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere
  • Provide exceptional customer service, answering inquiries, and assisting guests with their needs
  • Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures
  • Maintain a clean and organized work area, including the cashier station and lobby
  • Collaborate with other departments to ensure seamless guest experiences
  • Offer suggestions and recommendations for nearby attractions, dining options, and activities
  • Demonstrate a proactive approach in resolving guest issues or concerns
  • Uphold the hotel/resort's brand standards and contribute to a positive team culture
Requirements
  • Excellent customer service skills
  • Strong communication skills
  • Read, write, and speak English fluently
  • High energy and enthusiasm
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail
  • Experience with cash handling and point-of-sale systems
  • High School diploma or equivalent
  • Ability to work flexible schedules, including weekends and holidays
Benefits

Davidson Hospitality Group offers a comprehensive benefits package, including multiple tiers of medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

Working at Davidson is a unique opportunity to be part of a dynamic and entrepreneurial company that values its team members and provides a supportive work environment. We are an equal opportunity employer and participate in E-Verify.