Customer Service Representative

1 month ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed sales and customer satisfaction targets
  • Work collaboratively with internal teams to resolve customer issues
  • Stay up-to-date on product and service knowledge to provide accurate information to customers

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to meet or exceed sales and customer satisfaction targets

What We Offer:

  • Competitive salary and commission structure
  • Opportunities for career advancement
  • Comprehensive training program
  • Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.

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