Freight Supervisor

The Freight Supervisor is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role requires a customer-centric individual who can drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

• Review inbound product deliveries and work schedules to ensure delivery coverage.
• Maintain backroom standards by supervising merchandise team members, accurately processing freight, and taking full account of physical inventory to ensure product is continuously flowing to the sales floor.
• Embodiment of Hearts, Hands, Minds, and Inspire characteristics.

• Greet every JOANN customer and use the F.A.S.T. service model to meet the customer's needs.
• Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
• Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

• Perform on-hand counts of merchandise throughout the back room and sales floor to ensure all inventory is accounted for.
• Receive and unload truck deliveries with close attention to detail and ensure freight is organized and undamaged.
• Process freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary.
• Clean and organize the back room and maintain high standards in the cleanliness and quality of their work area.
• Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.

• Consult with store management regarding inventory discrepancy and product flow issues to reduce shrink.
• Merchandise product in a way that catches the customer's attention and promotes sales.
• Constantly improve processes and seek innovative ways to create a better flow of inventory throughout the store.

• Work closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor.
• Oversee and direct the work of the merchandise and replenishment team to maintain backroom organization, 100% in stock on the sales floor, and accurate planogram execution.
• Partner with store management to align scheduled hours with the inbound product flow to create full workload coverage.
• Train team members in freight processing and stocking activities.

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on a consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds.

• Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year.

• Minimum - High School Diploma or equivalent.
• Minimum - 1+ years experience in customer-centric environment.
• Preferred - Previous supervisory experience preferred.