Retail Banking Branch Leader

At First Community Bank, we prioritize enhancing our community, striving to improve the environments where we live and work each day. Our commitment to "community banking" allows employees to make a significant impact through various company-sponsored initiatives, including paid volunteer opportunities, matching contributions for charitable donations, and active participation in community events. Our comprehensive wellness program encourages employees and their families to pursue healthier lifestyles, providing essential motivation and resources. With over 50 locations across multiple states, First Community Bank offers competitive benefits alongside the personalized service that reflects our deep understanding of the community.

The Branch Manager will be responsible for supervising the daily operations of the retail branch, which includes:

• Effectively staffing and scheduling the branch to meet operational needs.
• Coaching team members and regularly assessing performance and customer satisfaction through available reporting tools.
• Ensuring strict compliance with all bank policies, procedures, and regulatory requirements.
• Safeguarding customer confidentiality and utilizing information solely for official purposes.
• Enhancing the customer banking experience by ensuring prompt service and resolution of banking issues.
• Meeting or surpassing budgeted targets for retail non-interest branch income through strategic fee collection and monitoring client decisions.
• Encouraging qualified referrals to banking partners, including Wealth Management, Insurance, Mortgage, Commercial, and Treasury Services.
• Driving retail non-real estate loan generation by identifying service market opportunities in collaboration with the Marketing team and Business Intelligence.
• Promoting technology adoption among retail clients, including mobile banking and e-statement enrollment.
• Ensuring team members are educated and proficient in electronic convenience channels to enhance customer advocacy.
• Overseeing the completion of all operational duties as outlined in the Branch Operational Duties document.
• Maintaining sound branch operations validated by internal audits.
• Leading the LIFT initiative by coaching and mentoring staff to improve sales approaches and service delivery.
• Accountable for analyzing mystery shop results and providing constructive feedback for continuous improvement.
• Addressing deposit exceptions promptly to ensure minimal disruption.
• Providing training to enhance the accuracy of account openings, resulting in a professional client experience.

• Bachelor's degree in a relevant field or equivalent experience.
• A minimum of seven years in retail banking.
• At least three years of management experience in a bank branch setting.
• Demonstrated excellence in customer service.
• Ability to lead by positive example consistently.
• Proficiency in banking platforms and standard office software.
• Strong verbal and written communication abilities.
• Meticulous attention to detail.
• Capability to work at a computer for extended periods.
• Willingness to travel as necessary.