Customer Service Team Lead

6 days ago


Buzzards Bay, Massachusetts, United States 7-Eleven Full time

About Us: We're Speedway, part of the 7-Eleven family of stores. We're passionate about providing excellent customer service and creating a positive work environment. As a Customer Service Team Lead, you'll play a vital role in leading our team to achieve this goal.



About the Role: As an Assistant Store Operations Manager, you'll be responsible for overseeing customer service, training, and coaching for all store employees. You'll also assist in implementing merchandising and marketing programs, ensuring a clean and safe environment, and promoting the 7Rewards loyalty program.



Responsibilities:


  • Oversee and provide leadership, training, and coaching for all store employees.
  • Maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging productivity.
  • Assist in implementing all merchandising and marketing programs.
  • Ensure a clean, safe environment by complying with all health and sanitation procedures.
  • Promote the 7Rewards loyalty program and ensure its effective implementation.


Requirements:


  • Previous supervisory experience and a high school diploma or GED.
  • Ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
  • Valid driver's license from the state of residence with automotive liability insurance.
  • Excellent oral and written communication, intrapersonal skills, and proficiency in Microsoft products (Word, Excel).


Benefits:


  • 401K Plan.
  • Weekly paychecks and premium pay for holidays worked.
  • Paid PTO Plans.
  • Coverage in medical, dental, life, and vision insurance available.
  • Monthly bonus/incentive potential.
  • Tuition Reimbursement and Adoption Assistance.


Speedway is an Equal Opportunity Employer: We're committed to workplace diversity and ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.



Get in Touch: If you're passionate about delivering exceptional customer service and leading a team to success, we'd love to hear from you. Please contact us with your resume and a brief introduction, and we'll be in touch to discuss this exciting opportunity further.



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