Client Support Specialist

3 weeks ago


Sandy Springs, United States North Springs Animal Clinic Full time
Job Overview

The North Springs Animal Clinic is seeking a dedicated Client Service Representative to provide exceptional customer service and support to our clients and their pets. As the first point of contact for our clients, you will be responsible for answering phones, scheduling appointments, managing client inquiries, and ensuring a positive and professional experience for everyone who walks through our doors.

This is an excellent opportunity to make a real difference in the lives of pets and their families while working with a team of passionate animal care professionals. Our ideal candidate will have a genuine passion for animals, excellent communication skills, and the ability to multitask in a fast-paced veterinary environment.

Key Responsibilities:
  • Client Service & Reception: Greet and welcome clients in a friendly and professional manner, whether in person, over the phone, or through email.
  • Schedule appointments for both routine and emergency visits, ensuring efficient use of the clinic's time and resources.
  • Provide clients with information regarding our services, policies, and procedures.
  • Manage client billing, process payments, and explain invoices in a clear, patient, and professional manner.

Administrative Support:
  • Answer and direct phone calls, respond to emails, and relay messages between clients and the veterinary team.
  • Foster a positive, empathetic relationship with clients by addressing concerns and answering questions.

Team Collaboration & Coordination:
  • Collaborate with veterinarians, technicians, and other staff members to ensure smooth daily operations.
  • Ensure all records are accurately documented in the clinic's system and are up to date.

Other Duties:
  • Assist with basic office tasks such as filing, faxing, and handling incoming/outgoing mail.

Salary & Benefits:
We offer a competitive salary based on experience, around $40,000 - $60,000 per year, along with benefits for full-time employees, including health insurance, paid time off, and more. This position also offers opportunities for career development and professional growth within the veterinary field.

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