Salesforce Field Service Practice Lead

2 months ago

New York, New York, United States Astound Commerce Full time

About Astound Commerce

Astound Commerce is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an ecommerce solution for a variety of clients such as Adidas, Carters, Jimmy Choo, Puma and TOMS. With 20+ years' of experience, 1,400+ e-commerce specialists, more than 3,000 projects completed, and dozens of industry accolades, we excel at maximizing the brand and business value of every digital commerce touchpoint. Astound Commerce currently operates in 14 countries with 20 offices worldwide.

Job Summary:

As a Salesforce.com Field Service Practice Lead, you will oversee every aspect of the Field Service practice, collaborating with all sales and delivery organization members to design, build, and grow the practice.

Responsibilities:

  • Offer Management: Work closely with the sales and business development teams to review and assess project proposals, ensuring alignment with the organization's capabilities and strategic objectives.
  • Client Engagement and GTM: Align with Astound's leaders to drive Salesforce practice growth according to yearly business plan objectives. Lead client discussions and presentations to showcase the organization's Field Service practice capabilities, tailoring offerings to meet specific client needs. Proactively develop Solutions and Accelerators to support GTM with new business.
  • Provide expert guidance and consultation to clients and team members on Salesforce Field Service best practices, solutions, and opportunities for process improvements. Handle client escalations professionally and efficiently, working towards resolution.
  • Understand Field Service market trends.
  • Salesforce Expertise: Stay updated on the latest Salesforce Field Service features, applying this knowledge to enhance outcomes and propose innovative solutions. Provide thought leadership on Salesforce best practices, tools, and methodologies to drive successful project deliveries.

Qualifications:

  • Overall experience of 12+ years with a minimum of 4 years serving as a Subject Matter Expert/Leader for Salesforce Field Service/Field Service Lightning implementation.
  • Ability to build the company's brand regarding Salesforce capabilities to attract top talent.
  • Understanding of SFS Scheduling and optimization configuration, including out-of-box capabilities, scheduling policies, work rules, and Service Objectives.
  • Familiarity with Field Service Mobile app capabilities, offline architecture, and integration with other supporting architecture such as the Salesforce Mobile app and third-party mobile applications.
  • Oversight of programs and guidance to the team on implementation approaches and best practices.

What we offer in return

  • Work with people around the globe
  • Off-the-Charts Career Growth: Clear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
  • Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
  • Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
  • Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide

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