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Travel Industry Specialist

2 months ago

Beeville, Texas, United States Atlas Ventures Full time
Job Description

We are seeking a highly skilled Travel Industry Specialist to join our team at Atlas Ventures. As a key member of our team, you will be responsible for providing exceptional customer service and sales support in the passenger transport industry.

Key Responsibilities:
  • Advise and sell all offers and additional services in passenger transport to customers.
  • Conduct customer conversations in a professional and standardized manner.
  • Process fare refunds and advise customers on all matters related to travel.
  • Receive customer suggestions and complaints, and provide solutions to resolve issues.
  • Approach and advise customers on the use of digital apps and ticket machines.
Requirements:
  • Successfully completed vocational training as a traffic service clerk or a comparable commercial training with professional experience in a service-oriented area.
  • Good knowledge of traffic geography and DB route maps.
  • High affinity for new sales media such as smartphones, tablets, and the internet.
  • Knowledge and skills in complaint and conflict management.
  • Good knowledge of English, ideally other foreign languages.
  • Willingness to work shifts, weekends, Sundays, and public holidays.