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Front Desk Agent Part Time

1 month ago

Alpharetta, United States The Hotel at Avalon and Alpharetta Full time
About Us

The Hotel at Avalon and Alpharetta is a premier resort destination that embodies the essence of the Good Life. Inspired by the mythical land of Avalon, our hotel offers an unparalleled experience that immerses guests in the art of living well.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy and attention to detail.

Responsibilities
  • Guest Service: Greet guests with a warm and sincere welcome, using a positive and clear speaking voice to ensure a memorable experience.
  • Registration and Check-In: Complete the registration process by accurately inputting and retrieving information from our computer system, confirming guest details and room rates.
  • Room Assignments and Key Management: Make informed decisions about room assignments, code electronic keys, and provide welcome folders containing essential information.
  • Payment and Accounting: Verify and imprint credit cards for authorization, handle cash and make change, and balance the assigned house bank.
  • Communication and Problem-Solving: Promptly answer phone calls, input messages into the computer, and retrieve mail and packages for guests as requested.
  • Conflict Resolution: Listen attentively to guest concerns, conduct thorough research to develop effective solutions, and negotiate results to ensure guest satisfaction.
  • Teamwork and Adaptability: Remain calm and alert during emergency situations, plan and implement detailed steps, and adapt to changing circumstances.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Hotel experience preferred, but not required.
  • Skills: Ability to effectively deal with internal and external customers, possess excellent communication and problem-solving skills, and maintain a high level of accuracy and attention to detail.
Benefits

The Hotel at Avalon and Alpharetta offers a comprehensive benefit program that includes competitive medical and dental plans, vision insurance, vacation and sick leave, and a 401(k) savings plan with matching funds. We also offer pet insurance, discounts through our 'YouDecide' and Hotel Room Discount programs, and access to Marriott's discounted hotel room program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.