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Retail Customer Service Lead

2 months ago

Jericho, New York, United States Whole Foods Market Full time

Become a Key Player as a Retail Customer Service Lead at Whole Foods Market

Join a vibrant and engaging team dedicated to ensuring the efficient functioning of the Retail Customer Service department. Every role at Whole Foods Market emphasizes delivering exceptional service to both customers and team members, adhering to established operational guidelines, and maintaining health and safety standards.

Key Responsibilities:

  • Oversee and assign tasks to team members.
  • Provide training and support to new staff.
  • Ensure cleanliness and orderliness of merchandise displays.
  • Address and resolve customer inquiries and concerns.
  • Facilitate scheduled breaks for team members.
  • Maintain open lines of communication with team and management.
  • Uphold high standards in retail presentation.
  • Foster a positive and respectful workplace culture.
  • Stay attuned to customer preferences and needs.

Essential Skills:

  • Understanding of Retail Customer Service protocols.
  • Strong mentoring and instructional capabilities.
  • In-depth knowledge of products and services.
  • Excellent interpersonal and customer engagement skills.
  • Familiarity with safety regulations and compliance.
  • Leadership and decision-making skills.
  • Proficient in Microsoft Office and similar software.

Experience Required:

  • A minimum of 12 months in a retail environment.

Physical Requirements / Work Environment:

  • Ability to lift items weighing up to 50 pounds.
  • Capability to stand or walk for 6-8 hours.
  • Engage in various hand movements.
  • Exposure to cleaning agents and fluctuating temperatures.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Note: This overview outlines primary responsibilities and is not exhaustive. Requirements may differ based on job levels and organizational needs, supporting career advancement within the company. Performance and qualifications are crucial for promotion considerations.

Compensation: $23.85 per hour, along with a range of benefits including health insurance, retirement plans, and more. Eligibility for benefits is determined at the time of hire.

Equal Opportunity: Whole Foods Market is committed to providing equal employment opportunities, hiring based on qualifications and business requirements.

Explore the opportunity to advance your career with us and experience a rewarding work environment.