IT Infrastructure Specialist

3 days ago


Denver, Colorado, United States Axcient Full time
Job Summary:
The IT Infrastructure Specialist at Axcient is responsible for ensuring the smooth operation of the company's internal IT systems. This includes installing and configuring software, hardware, and networks, as well as monitoring system performance and troubleshooting issues. The ideal candidate will have a strong technical background and excellent communication skills to effectively support both technical and non-technical team members.

Key Responsibilities:
Deploy, monitor, maintain, upgrade, and support all IT systems, including IP telephony, PCs, PC operating systems, hardware, software, peripherals, mobile devices, and Office Automation equipment. Manage and troubleshoot the office network, including firewalls, local routers, switches, wireless access points, network drops, and supporting internet services. Administration of Internal IT systems and cloud applications, such as Office 365, Active Directory, Slack, RingCentral, LastPass, and others. Monitor and administer physical access to building and office spaces. Make recommendations for the improvement and growth of the IT infrastructure and IT systems. Provision of end-user services, including internal help desk and internal technical support services. Manage world-class delivery of Internal IT services to in-office and remote team members, including international team members. Keep current with the latest technologies. Participate or lead Internal IT projects and the Internal IT project portfolio. Own asset management for IT hardware, software, and equipment.

Requirements:
Team-focused, collaborative attitude. Self-starting, tenacious work ethic. Comfortable supporting office-based and remote employees located throughout the United States and globally. Resolves problems intuitively but knows when to ask for help. Ability to communicate with technical and non-technical team members, supporting their specific needs and job requirements. Be both energetic and have a service-focused attitude. Someone who enjoys rolling up their sleeves and "owning it". Ability to work in a dynamic, fast-paced, and rapidly growing company. Bachelor's degree or 2+ years of progressive, related work experience. Experience with IP Telephony and remotely distributed phone systems - RingCentral a plus. Experience with office networking - Meraki and Ubiquiti/Unifi a plus. Familiarity with Windows, MacOS, and Linux. Moderate networking experience - administering DHCP, VLANs, Radius, etc. Confident installing and troubleshooting software.

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