DSW Retail Sales Associate

3 days ago

Littleton, Colorado, United States Designer Brands Full time
About Us
Designer Brands Inc. is a leading designer, producer, and retailer of footwear and accessories with a portfolio of retail concepts in over 640 locations under the DSW Designer Shoe Warehouse and shoe co. brands.

We are committed to creating a culture fueled by engagement, excitement, optimism, and fun. Our shared values drive us to empower associates and build strong teams poised to disrupt the retail and footwear landscape through positive change.

We invest in helping our associates learn, develop, achieve, and grow into strong leaders. We believe in giving back and community involvement.

Job Summary:
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first. The associate will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.

This role requires demonstrating behaviors that align with the company values. As a brand ambassador, the associate is responsible for the end-to-end experience, from online to store. They must comply with all policies and procedures.

Key Responsibilities:

Serving the Customer:
•Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.

•Share the benefits of the DSW Loyalty program and enroll new members.

•Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Maintaining a Positive Experience:
•Maintain a neat, clean, and safe environment for our internal and external customers. This includes but is not limited to: clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.

•Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

Leveraging In-Store and Digital Services:
•Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.

•Use of company tools to search product availability to order for the customer ie. iPhone, Register.

•Perform other duties as assigned by the management team.

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