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Customer Service Representative
2 weeks ago
About the Role
The Sr. Administrative Support Partner is a key member of our team, responsible for providing exceptional customer service and support to our clients. In this role, you will be the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Perform research to resolve complex issues and provide accurate solutions
- Enter customer information, orders, and problems into our CRM system
- Track and maintain pending and open orders
- Provide product promotions and marketing initiatives to customers
- Prepare quotations and provide technical guidance to lower-level personnel
Requirements
- High school diploma or equivalent; some college coursework preferred
- Four or more years of progressive customer support experience in a customer service, order processing, retail services, or related environment
- Demonstrated computer proficiency in a Windows environment, including Microsoft Outlook, Word, and Excel
- Excellent phone, email, and face-to-face communication skills
- Ability to work effectively in a team-based, fast-paced environment