ServiceNow Architect

About the Role:

We are seeking a highly skilled ServiceNow Developer III to join our team at United Wholesale Mortgage. As a key member of our IT department, you will be responsible for leading a team of ServiceNow professionals, architecting and implementing the ServiceNow platform, and collaborating with stakeholders to translate business requirements into technical specifications.

Key Responsibilities:

• Lead a team of ServiceNow professionals, providing guidance, expertise, and mentoring as required
• Architectural planning, implementation, and maintenance of ServiceNow platform and custom applications
• Collaborate with stakeholders to translate business requirements into technical specifications
• Ensure the use of ServiceNow best practices and maintain platform KPIs
• Monitor, manage, and prioritize the backlog and workflow of the team
• Manage the planning and execution of system upgrades and oversee the roll-out of new applications
• Develop and implement strategies for the continuous improvement of the ServiceNow platform
• Maintain knowledge of the latest ServiceNow features and technologies, as well as industry trends
• Creating a supportive, collaborative and engaging environment that will help your team grow and thrive
• Facilitate communication amongst your team, and between teams to ensure success
• Provide clear and concise communication to Senior Leadership on a regular cadence
• Participate in candidate interviews

Requirements:

• 5+ years experience working with the ServiceNow platform
• Certified Systems Administrator
• Certified Application Developer
• Development experience with Javascript, AngularJS, HTML, CSS and/or XML
• Experience working with REST and SOAP services
• System/Process Automation (Orchestration) experience
• Strong documentation/note-taking skills
• Excellent verbal communication skills
• Strong analytical problem-solving skills, with the ability to execute every strategic step, from identification to resolution, with urgency.
• Ability to work 100% on-site in Pontiac, Michigan

Preferred Qualifications:

• IT Service Management implementation specialist, Customer relationship management implementation specialist
• ITOM IT operations management implementation specialist
• Computer science degree or equivalent
• ITIL Foundations 4.0 or higher
• ServiceNow Administrator Certification (Tokyo or Higher)
• ServiceNow Developer Certification (Tokyo or Higher)

About United Wholesale Mortgage:

United Wholesale Mortgage is a leading mortgage lender that provides a wide range of mortgage products to consumers and businesses. We are committed to providing exceptional customer service and supporting our employees in their careers. If you are a motivated and experienced ServiceNow professional looking for a new challenge, we encourage you to apply for this exciting opportunity.