Key Holder

4 days ago


Manchester, New Hampshire, United States Cycle Gear Full time
Job Summary

Cycle Gear is seeking a highly motivated and customer-focused Key Holder to join our team. As a Key Holder, you will be responsible for providing exceptional customer service, maintaining a strong sense of product knowledge, and assisting with store operations.

Key Responsibilities
  • Customer Service: Provide every customer with a great experience, answering questions, and making recommendations to drive sales.
  • Product Knowledge: Maintain a strong sense of product knowledge, staying up-to-date with new products, features, and benefits.
  • Store Operations: Assist with opening and closing procedures, administer returns and store credit, and handle special orders.
  • Team Collaboration: Work closely with sales associates to achieve daily sales objectives and maintain a positive store environment.
Requirements
  • 1+ year of Key Holder or Sales Lead experience in a retail store.
  • 2+ years of sales or customer service experience.
  • A self-starter mentality with a consistent track record of delivering outstanding customer service.
  • An open mind and a willingness to learn and grow with the company.
  • Experience with computers and POS systems, particularly RetailPro.
  • Motorcycle riding, knowledge, or interest (strongly desired, but not required).
What We Offer
  • An hourly base rate, plus the opportunity to earn commission on a tiered system based on meeting sales goals.
  • Additional incentives, such as SPIFFS, and generous employee discounts on all products.
  • A comprehensive training program to help you succeed in your role.
  • A dynamic and supportive work environment with opportunities for growth and development.

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