Driver Improvement Examiner or Driver Improvement Trainee

4 weeks ago

Albany, New York, United States New York State Civil Service Full time
Job Summary

We are seeking a highly skilled and detail-oriented Driver Improvement Examiner or Driver Improvement Trainee to join our team. As a Driver Improvement Examiner or Driver Improvement Trainee, you will be responsible for reviewing and evaluating court or other legal documents to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.

You will also be responsible for reviewing and making determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations. Additionally, you will initiate case documentation, record retrieval, and prepare written correspondence, conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases, and implement determinations from Department hearings.

This is a unique opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact on the lives of individuals and businesses. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Review and evaluate court or other legal documents to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.
  • Review and make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.
  • Initiate case documentation, record retrieval, and prepare written correspondence.
  • Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.
  • Implement determinations from Department hearings.
Requirements

To be eligible for this position, you must meet one of the following conditions:

  • Driver Improvement Examiner, G-11: Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience.
  • Driver Improvement Examiner Trainee, G-NS (Equated to G-9): One year of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR, one year of full-time experience in a position which could include data entering, application processing, business office experience.

Substitution: 30 semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experience.

Transfer: One year of permanent, contingent-permanent, or 55b/c service allocated to a G-9 or higher eligible for transfer and deemed administrative under Section 52.6 of the Civil Service Law; OR in a title approved for transfer under Section 70.1 of Civil Service Law.

Reinstatement: If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law.

55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply.

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