Master Guitar Craftsman

4 days ago

Pasadena, Texas, United States Guitar Center Full time

Guitar Center offers an exciting opportunity as a Master Guitar Craftsman. This role involves providing exceptional maintenance and repair services for customer-owned instruments, ensuring a high level of craftsmanship and customer satisfaction.

Job Overview

This position is ideal for individuals with a skilled understanding of guitar repair and a passion for delivering excellent customer experiences. As a Master Guitar Craftsman, you will be responsible for servicing customer-owned instruments, maintaining store-owned gear, completing warranty repairs, and assisting in various other duties as assigned.

About the Role

We are seeking a skilled individual who can work effectively with customers, understand their needs, and provide personalized solutions to enhance their musical experience. A successful candidate will have a solid foundation in product knowledge, particularly in guitars, and be able to communicate effectively with customers, colleagues, and management.

  • Customer Focus: Understands customer service principles and provides an excellent customer experience by being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Able to identify opportunities and issues, follow through on work activities to capitalize or resolve them, learn quickly, and take positive action without being requested to do so.
  • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications. Benefits include medical, dental, vision, 401K, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.

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