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Patient Registration Specialist

2 months ago

Beavercreek, Ohio, United States Kettering Health Full time

About the Role

Kettering Health is a leading healthcare organization in southwest Ohio, committed to delivering high-quality patient care and exceptional service. As a Patient Registration Specialist, you will play a vital role in ensuring a seamless patient experience.

Key Responsibilities

  • Register patients with strong guest relations and exceptional customer service skills, ensuring effective communication and a positive experience.
  • Review scheduled outpatient visits to ensure patients have been screened for discounts and payment arrangements have been discussed.
  • Assist patients with financial assistance forms, HCAP applications, and Medicaid applications as needed.
  • Review patient accounts for quality and accuracy, and update all aspects of a patient account.
  • Demonstrate knowledge of compliance and legally required registration forms, consents, literature, and documents.

Preferred Qualifications

  • Previous registration or scheduling experience in a healthcare setting.
  • Excellent written and oral communication skills.
  • Proficiency in computer skills, phone skills, and customer service knowledge.
  • Ability to work effectively in teams and communicate with all levels of staff.
  • Computer literacy and strong skills in Microsoft Office Suite.
  • Ability to function in a fast-paced, often stressful environment while maintaining a respectful, caring, and professional manner.
  • Flexible schedule to meet staffing needs.

Education and Experience

  • High school diploma required.
  • One or more years of medical office or customer service experience required.