Automotive Service Consultant

3 days ago


Anderson, South Carolina, United States EasyCare (APCO) Full time
Job Description

We are seeking a skilled Automotive Service Advisor to join our team at Kia of Anderson. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.

Key Responsibilities:
  • Provide prompt and courteous service to customers, addressing their needs and concerns in a professional and friendly manner.
  • Listen attentively to customers and clearly communicate repair needs to our service technicians.
  • Upsell recommended services using a low-pressure, high-integrity approach.
  • Provide accurate estimates of repair and maintenance costs.
  • Adhere to dealership policy on customer vehicle care and operation.
  • Follow up on each repair and keep customers informed of progress.
  • Sell and manage extended warranties.
  • Inspect repair quality and ensure that all work is complete.
  • Notify customers when vehicles are ready for pickup.
  • Review and explain repairs and associated costs with customers.
  • Handle minor customer concerns and complaints.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Requirements:
  • Experience preferred but not required.
  • Benefits: Competitive compensation based on experience, excellent benefits package, and a strong policy of equal employment opportunity.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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