Community Operations Manager
3 weeks ago
As a Community Operations Manager at D.R. Horton, you will be responsible for overseeing the day-to-day business operations of our Apopka community. This includes managing staff performance, maintaining community standards, overseeing marketing, service, and leasing effectiveness, resident retention and satisfaction, management of property financials, and management of lease documents and audit compliance.
Key Responsibilities:
• Manage staff performance and maintain community standards
• Oversee marketing, service, and leasing effectiveness
• Analyze performance and trends to help develop strategies to reach community goals
• Conduct on-going training with office staff
• Participate in the leasing, resident retention, and renewal process
• Provide excellent customer service while maintaining the highest standards for resident service
• Practice proper safety techniques in accordance with company, community, and OSHA standards
• Secure bids for repairs and replacement work beyond capability of staff
• Review and approve invoices, manage vendor relationships
• Manage resident collections and delinquency
• Understand and comply with state landlord-tenant law, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing rental housing operations
Requirements:
• Five years related experience in leasing, training, or related field
• Ability to keep sensitive information highly confidential at all times
• Experience setting goals, objectives, prioritizing and planning work activities
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with computer systems, including customer relationship management programs, property management software, and MS Office and email
• Ability to sit for majority of 8-hour workday; Bachelor's degree from a four-year college or university preferred
• Bilingual a plus
• Knowledge of property management software system, including OneSite, ILM, or RealPage preferred
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