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Supervisor of Case Management Services
2 months ago
The Program Supervisor will oversee the daily operations of the Permanent Supportive Housing (PSH) program, ensuring the delivery of high-quality services to clients. This role will supervise a team of Case Managers, provide clinical support, and cultivate a culture of excellence within the team.
Key Responsibilities- Supervise and provide clinical support to Case Managers, ensuring they meet program requirements and deliver exceptional client services.
- Develop and implement strategies to improve team performance, productivity, and client outcomes.
- Collaborate with the management team to develop and implement program policies, procedures, and best practices.
- Provide crisis intervention and support to clients as needed, and participate in an on-call rotation with other supervisors.
- Conduct regular site visits to ensure compliance with program requirements and provide technical assistance to staff as needed.
- Process and accept referrals from the Los Angeles County Department of Health Services and other partners.
- Conduct assessments to determine clients' eligibility for the program and evaluate their needs and strengths.
- Develop and implement individualized case management care plans that identify short and long-term goals.
- Provide education to clients on tenant rights and responsibilities, eviction prevention counseling, and advocacy.
- Meet with clients frequently and regularly, both in the home, community, and office.
- Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, to strategically address clients' needs.
- Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
- Participate in case conferences to review clients' progress and address any challenges.
- Collaborate and communicate with all partners on a regular basis.
- Build and maintain partnerships with community organizations, service providers, public entities, and onsite property management to ensure clients have access to comprehensive services.
- Maintain updated and accurate client files and documentation.
- Offer feedback to supervisees on documentation quality to meet service delivery requirements.
- Participate in staff meetings, supervisor meetings, and other agency events as requested.
- At least 3 years of experience providing direct services in a mental health setting or intensive case management services to vulnerable populations.
- Experience working with individuals who have experienced homelessness is preferred.
- Some supervisory or leadership experience is strongly preferred, ideally in the social services field.
- A Master's degree in Social Work, Marriage and Family Therapy, or a related clinical field is preferred but not required.
- Experience providing crisis intervention, suicide assessment, and prevention is required.
- Knowledge of relevant evidence-based practices, including Cognitive Behavioral Therapy, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care, is required.
- Health Care Plan (Medical, Dental, & Vision)
- Retirement Plan (With 5% Match)
- Life Insurance (Basic, Voluntary and AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
- Wellness Resources
