Mechanical Service Support Specialist

2 weeks ago


Springfield, Ohio, United States Ledgent Technology Full time
Job Title: Mechanical Service Support Technician

Location: Springfield, OH Area (Hybrid Option Available)

Salary: $75,000 - $92,000 base + 20% target bonus (Total annual potential: $110,000)

Job Summary:

A leading client of ours is seeking a skilled Mechanical Service Support Technician to join their team. This role involves providing remote troubleshooting support to customers, resolving mechanical issues, and collaborating closely with sales and engineering teams.

Key Responsibilities:
  • Provide remote support via phone and email for technical issues, troubleshooting, and conversions.
  • Collaborate with Sales and Engineering teams to address customer concerns and provide innovative solutions.
  • Adapt to changing situations and manage ambiguity effectively.
  • Participate in continuous learning to maintain knowledge of industry standards and best practices.
  • Support occasional travel (up to 10%) to customer sites for hands-on troubleshooting and support.
Requirements:
  • Bachelor's degree in Mechanical Engineering preferred, or equivalent experience in a mechanical or technical field.
  • Proven track record as a fast learner with strong mechanical aptitude.
  • Experience in a technical support or engineering role is a plus.
Work Environment:
  • Initial training period of approximately 3 months, based on individual performance.
  • Potential for hybrid schedule (2 days work from home, 3 days in office) after training, provided performance and reliability standards are met.
Additional Benefits:
  • Competitive salary with monthly bonus potential.
  • Opportunity for growth and development within a dynamic team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.



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