Loaner Agent

At Weatherford BMW, we're seeking a skilled Loaner Agent to join our team. As a Loaner Agent, you'll be responsible for ensuring the smooth operation of our loaner vehicle program. This includes checking out and returning loaner vehicles, arranging them in the showroom or service area, and communicating with service advisors, technicians, and management.

Key Responsibilities:

• Ensure loaner vehicles are checked out and returned according to company and third-party policies
• Arrange loaner vehicles in the showroom, service, or designated area according to company policy
• Create loaner vehicle agreements and ensure clients provide required documentation
• Effectively communicate with service advisors, technicians, porters, and management
• Provide a seamless handoff of the loaner vehicle to the client, explaining the walkaround sheet and vehicle expectations
• Create repair orders for clients for toll road violations, parking tickets, or damage to the vehicle
• Daily check on existing inventory for compliance with company standards
• Check in vehicles as they come in from clients, inspecting for damage, excessive miles, cleanliness, and fuel levels
• File documentation with insurance or state or federal agencies and adhere to company policies
• Ensure returned vehicles are washed, fueled, and ready for future clients
• Maintain and adhere to rental policies and procedures

Requirements:

• Exceptional customer service and communication skills
• Experience at a rental car facility or automotive dealership a plus
• Ability to drive manual a plus
• Valid driver's license

Compensation:

The Loaner Agent position has a pay scale consisting of a base hourly compensation of $20.00, with a potential production bonus based on individual or team performance.