Customer Service Representative

3 weeks ago


Gallatin, Missouri, United States H&R Block Full time
Company Overview:
H&R Block is a leading provider of tax and financial services, dedicated to helping individuals and businesses achieve their goals. With a commitment to excellence and customer satisfaction, we strive to make a positive impact in the communities we serve.

About the Role:
We are seeking a highly skilled Receptionist to join our team As a key member of our front-line support staff, you will be responsible for providing exceptional customer service to our clients. This includes answering phone calls, greeting clients in a personalized and friendly manner, and matching them with the best-suited tax professional for their needs.

Responsibilities:
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members

Requirements:
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office

Benefits:
At H&R Block, we believe in investing in our people's total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. These include an Employee Assistance Program, Wellbeing program, Neurodiversity and caregiver support, Various discounts on everyday items and services, Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

Earning Potential:
The estimated salary for this role is $45,000 - $55,000 per year, based on location and experience.

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