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Collections Specialist

1 month ago

Evansville, Indiana, United States OneMain Financial Full time

pThe Collector position at OneMain Financial will contact delinquent customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans./ppbKey Responsibilities/b/pulliInitiate contact with customers via telephone regarding charge-off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures./liliNegotiate with customers to resolve accounts./liliMaintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts./liliInvestigate, research, and track consumer information using online skip tracing tools./liliWork in a goal-oriented environment to meet production indicators./liliMaintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations./li/ulpbRequirements/b/pulliEducation - High School diploma OR GED minimum./liliCollections / Call Center experience strongly preferred./liliAn in-depth understanding of collections and negotiation skills./liliStrong negotiation skills to resolve escalated calls./liliA high degree of self-management to successfully prioritize workday./liliExcellent communication, persuasion, and problem-solving skills./liliAbility to maintain confidentiality and sensitive information./liliSales experience is desirable./liliCandidates are expected to commute to our Evansville, IN campus./li/ulpbWork Schedule/b/ppUp to two late nights per week of 12 PM – 9 PM and flexible schedule for remaining hours with manager approval. One Saturday per month and extended hours at the end of the month./ppbAbout OneMain Financial/b/ppOneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future./ppDriven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain./ppBecause team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:/pulliHealth and wellbeing options for team members and their dependents./liliUp to 4% matching 401(k)./liliEmployee Stock Purchase Plan (10% share discount)./liliTuition reimbursement./liliContinuing education./liliBonus eligible./liliPaid time off./liliPaid volunteer time./liliAnd more./li/ul