Insurance Customer Service Expert

3 weeks ago


Pasadena, California, United States Tohme Insurance Agency Inc Farmers Insurance Full time
Job Overview:
We are seeking a skilled Customer Service Representative to join our team at Tohme Insurance Agency Inc Farmers Insurance. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and promoting our products through a positive and professional attitude.

About the Role:

This is a licensed role, and a Property & Casualty (P&C) License is part of the training and a requirement.

The ideal candidate will have excellent written and verbal communication skills, with the ability to adapt their communication style to each phone call and explain complex policy and coverage information in understandable terms.

You will be responsible for responding to customer inquiries, analyzing and resolving intermediate policy and account-related questions, and reviewing problems to communicate with appropriate personnel when necessary.

In addition, you will continue to build your personal skills by participating in industry-related courses or seminars as deemed necessary to expand product/system knowledge.

Able to work in a dynamic, fast-paced environment, with potential sales skills and the aptitude to influence customers and close sales.

The estimated salary for this position is $45,000 per year, based on the location and industry standards.

Bi-lingual in Spanish and English is preferred but not required.



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